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Lifeline service

Below is a list of telecare equipment to help you maintain your independence. For more information about the types of equipment and how to request it, visit Aids/Adaptations and Equipment.

The Lifeline service provides a communication link between your home and a monitoring centre, so that in an emergency, trained operators can respond and take the most appropriate action.

You will be provided with a Lifeline unit and a pendant to wear when you are in your home by yourself, and this is monitored 24 hours a day, 365 days a year. When you press the red button on either device in an emergency, a message is sent to the monitoring centre alerting them that response is required. Emergency action can include contacting:

  • family members
  • neighbours
  • doctors
  • Lifeline responders
  • the emergency services.

Who is contacted depends on the level of service you choose to pay for.

Below is a range of assistive technology equipment which may help you to live independently , these are available through the Lifeline service. You can make a referral online. Using this link or alternatively you can contact the Lifeline control centre for more information: Email: Tel: (01377) 256264

Lifeline equipment and services

Lifeline VI

Supplied with a personal radio trigger as standard, the home unit can be used to raise an alarm call from anywhere in the home or garden to the monitoring centre by pressing the trigger or the large red button or a sensor raising an alert.

Flood detector

Provides an early warning by raising an alert of potential flood situations in the home.

Movement Detector (PIR)

Detects movement and raises an alert, providing the 24 hour monitoring centre with the ability to audibly verify and record the presence of an intruder or alternatively detect for long periods of inactivity.

Carbon Monoxide Detector

Warns of dangerous carbon monoxide levels within a property allowing the appropriate action to be taken.

Temperature Extremes Sensor

Detects low, high or rapid rate of rise of temperature within a property and raises the appropriate alert.

Natural Gas Detector

When the natural gas detector detects natural gas leaks an alarm will be raised. It can also be linked to a complete gas shut off solution.

Bogus Caller Button

Fitted near a door, this discreet button can be used to call for assistance when a stranger requests entry into a home.

Fall Detector

Automatically detects a serious fall and raises an alert. Can also be used as a personal trigger.

Pillow Alert

Vibrates to alert a sleeping user to a potentially dangerous situation e.g. smoke alarm.

Bed/Chair Occupancy Sensor

Provides an early warning by alerting that the user has left their bed/chair and not returned within a predetermined time period.

Sounder Beacon

Offers both visual and loud audible signals when a sensor or telephone is activated, ideal for the hard of hearing

Enuresis Sensor

Placed between a mattress and a top sheet, this sensor provides immediate warning on detection of moisture to allow effective action to be taken.

Property Exit Sensor

Provides an early warning by alerting that the user has left their home and not returned within a predetermined time parameter. Ideal for people with dementia and their carers.

Epilepsy Sensor

Provides warning of epileptic attack whilst in bed.

My Amie + Amie

Personal radio triggers that allow an alarm call to be raised within a radius of up to 50 metres from the Lifeline unit.

User/Carer Pager Alert

A receiver pager can be used to alert a live in carer of sensors being triggered in the home

Minuet Watch

An alarm button and quality watch combined encourages telecare users to wear their personal trigger throughout the day.