Connect to Support East Riding was set up to make it easier for everyone to find the care and support they need. There are some important things you need to know, and think about, to make sure that you are making the right choices, and keeping safe, if you choose services from this site.
The site is run by a national company called "shop4support". Companies and individuals can put themselves onto this site and there are no checks made about them - if shop4support are made aware that there are problems with a particular company or individual they can take steps to remove them - but there are no initial checks made. You need to make your own checks and feel comfortable about the services you are purchasing. This section provides information and advice about how to keep safe when using this site.
Initial conversations with a care provider is a good introduction to a future relationship and how easy it will be to talk to or work with them.
Your support provider should confirm a price that will not change after you and they have signed the contract, unless by agreement. Please note that this may be a different amount to that stated on Connect to Support.
If things go wrong you want to be certain that any problems can be solved quickly and efficiently.
If you are buying equipment or assistive technology
Who should you contact if things go wrong?
Is there a complaints procedure? Is it easy to understand?
Do you think that potential complaints will be taken seriously and investigated?
Does the procedure tell you how they will feed back to you about what is happening as a result of your complaint - and what you can do if you are still not happy?
You can use this form to register any query or complaint you may have about this website or any of the content within it. Simply fill in the details below and this will be sent directly to us to investigate. We will always try and respond within one working day.
Page Reference: Buyers guide
If you need help using shop4support call the shop4support Helpdesk on
0333 600 6330 or email email@example.com
If you have a question about social care, please contact your council.
Find out who your council is here.