Advice and medical treatment
If you need non-emergency advice on medical issues, then you can use the NHS 111 service. You can use this service if you cannot wait for a GP appointment and they can advise you further. This service is available for 24 hours, seven days a week.
Contact the service via -
- telephone: 111
- text phone: 18001 111
- For all medical emergencies dial 999
- How to register with your GP
A GP surgery must accept you unless there are reasonable grounds to refuse you. Any reason not to accept you must not be due to age, gender, social class, appearance, sexual orientation, disability, ethnicity or medical condition. They must also write to you stating the reasons why they have refused you as a patient. A GP may refuse you on the grounds of:
- it has no capacity to take on new patients
- it may not be accepting patients that do not live within its practice boundary in your particular circumstances, it may not be appropriate for you to register with a practice that is a long way from where you live
If you feel you have been unfairly treated or having a problems registering with a GP, then you need to contact the NHS England’s Customer Contact Centre:
You can contact them via -
The Learning Disability register
The Learning Disability Register is a record of people with a learning disability who are registered with each GP practice.
GP’s and other health services have to make sure that you are able to access their service by making ‘reasonable adjustments’. This may include things such as –
- providing you with any information in easy read format
- longer appointments to give you time to understand the information
- making sure any signs are clear
- help with filling out forms
- awareness training for staff so they can better support you.
Learning Disabilities annual health checks
Annual health checks are for adults and young people aged 14 or over with a learning disability.
During the health check, the GP or practice nurse will –
- carry out a physical check up such as measuring your height and weight, blood pressure
- talk to you about your lifestyle such as diet and exercise and try to help you find solutions to help you live a healthier life.
- discuss any other health issues you may have such as epilepsy
- talk to you about and review any medication or treatments you are having
If your learning disability has a specific cause, the GP or practice nurse will often carry out additional tests to check if there are any other health risks.
Adults and young people aged 14 or over with a learning disability that are on the GP practice learning disability register should be invited by their GP practice to come for an annual health check. However you can talk to your GP about having your annual health check-up.
Find out about annual health checks on the NHS website: https://www.nhs.uk/conditions/learning-disabilities/annual-health-checks/