Support for Carers

The Carers Support Team are a dedicated team to support adult carers who are caring for another adult. Their aim is to ensure that carers receive timely information and advice.

Through a carers needs assessment the team will identify any services, support, information or advice that the carer needs to maintain their role and enable them have a 'life of their own'.

Support available for carers is personalised to their needs.

Individual services for carers may include:

• Advice, information and emotional support - Carers Centre
• Training
• Carer Support Groups
• Carers Individual One Off Payment (Subject to Criteria)

For further information you can call East Riding of Yorkshire Council's Carer Support Team on 0800 917 6844 (free when calling from a landline) or (01482) 396500 (recommended for mobile phones) or you can also contact us via email: ERCarers@eastriding.gov.uk

In addition to support from the Local Authority, carers can access support from a number of charities, organisations and their Primary care networks (GP surgeries). 

Carers Charities

Visit the websites below for further information on these charities and the services they offer:

• Crossroads Together (opens in a new window).
• CASS The Carers Association (opens in a new window).
• GOV.UK (opens in a new window).
• Carers UK (opens in a new window).

Health Trainer Carer Support

The Health Trainer for Carers team are there to help you look after your own health and wellbeing. The health trainers provide a service to Carers across the East Riding of Yorkshire.

Visit the Health Trainers website (opens in a new window).

Rethink Mental Illness

We support Rethink Mental Illness to provide information and advice to adults (over 18) living in the East Riding area who are carers for people with a severe mental illness. Their Carers Services Co-ordination Project provides carers with a range of options including information, direct one to one support and carers groups.

More information is available on the Rethink website (opens in a new window) or by calling 0300 5000 927.

What is a carers assessment?

A carer’s assessment can be done to find out how your life is being affected by caring for someone and where you may need support from the council if you are found to be eligible.

A carer’s assessment covers:

• what type of care and support you provide 
• how the care you provide affects your health and wellbeing 
• how you feel about caring and how it affects your life options 
• the impact that caring for someone has on areas of your life such as your aspirations, your work, leisure, and recreational activity and your other relationships. 

You don’t need the permission of the person you care for to ask for an assessment.

The carers assessment process involves the following steps:

• The carer contacts the council by phone, email or in person to request an assessment (Soon to be available online)
• A social care worker explains the assessment process. At this point, you can choose your preferred method of assessment
• The assessment is carried out by a social care worker who will then make a decision about whether you are eligible
• You will then be notified of whether you are eligible. The social care worker will provide any advice and direct you to the support you need
• If you are eligible you will need to complete a support plan to find out how best you can be supported and achieve any goals that were identified by the assessment

Carers who feel they may have a need for support will be able to complete a new online self-assessment to find out what they may be entitled to. The new online self-assessment is currently under development and will be linked here once available. In the meantime, you can download and complete this Word Document and return it to the Council at the following address:

Carer Support Services
18 Wednesday Market
Beverley
HU17 0DJ

Any carer who appears to have a need for support can have an assessment regardless of the amount of time they spend caring, the type of care they provide, their financial means or the level of support that is potentially needed.

The self-assessment questionnaire will cover a number of areas including: Your caring role and how it affects your life and wellbeing; your health – physical, mental and emotional issues; your feelings and choices about caring; work, study, training, and leisure; relationships, social activities and your goals; and planning for emergencies.

Anyone who does not have internet access at home can log onto Connect to Support at the Carers Support Service, with the help of the duty officer, or at any East Riding Library.