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Accessibility Statement

Page last updated: 25 October 2019

East Riding of Yorkshire Council (hereby known as East Riding) is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The East Riding Connect to Support website was updated on 25/09/2019.

This website should allow any user to:

  • Change colours, contrast levels and size of text.
  • Modify the line height or spacing of text.
  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of website using a keyboard.
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

This website is designed to be compliant with the international standard Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.

Using this Website

Accessible Features

This website uses a widget that contains several Accessible features that can be used by users with specific requirements. The widget is available on the top right-hand side of the header menu.

These features include: -

Contrast & Font Size

Changing the contrast and font sizes of text can increase legibility for some users.

This website has two colour contrast settings, firstly, the “default colour scheme” which provides a suitable level of contrast for most users and satisfies the accessibility standards. However, if a user feels the colour contrast is too low in areas the website also contains a “high contrast scheme” which satisfies all accessibility standards for colour contrast.

A user can change the contrast settings by clicking on the icons at the top right of screen. For a user using voice recognition please say, “Switch to default colour scheme” and “Switch to high contrast scheme” respectively for the same result.

To increase the font size, click on the icons at the top right of the screen. For a user using voice recognition please say, “Switch to normal font size”, “Switch to big font size” and “Switch to biggest font size” respectively for the same result. The user can also use the browser’s own zoom facility. The website will work up to 200%

Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options

Accessible Alternatives

Efforts have been made to create accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see “Make a request for Accessible Content” section for further details.

Make a request for Accessible Content

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; Please fill out details in Contact us form or use the appropriate details, below.

Contact Details for PCG

PCG Support Team who manage the website.

Please ensure you tell them you are using the website

Phone: 03300 582 690


We’ll consider your request and get back to you within 30 days.

Purpose of Links

East Riding will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose. However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links: -

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

  • Non-HTML Documentation (See “Issues with PDFs and other documents”)
  • Redirection away from secure platforms
  • External websites that are not part of East Riding.

How Accessible is this Website?

We know some parts of this website are not fully accessible:

  • There is no “Skip to main content” section on the S4S pages
    • Please navigate by heading levels
  • “My Clipboard” Dropdown cannot be accessed by the keyboard only -
    • Add to Clipboard[link]
    • Print Clipboard [link]
  • Most older PDF documents are not fully accessible to screen reader software;
  • Some of our online forms are difficult to navigate using just a screen reader;
  • Live video streams do not have captions;


Contact us and Complaints Procedure

We are always looking for ways to improve the website. If you find any problems that aren’t listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us on –

Customer Relations Team (adult's and children's social care) East Riding Of Yorkshire Council County Hall Cross Street Beverley HU17 9BA.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)


Technical Information about this Website’s Accessibility

East Riding of Yorkshire Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, “Non-Accessible Content”.


Non-Accessible Content

Non-compliance with the accessibility regulations

During our last review of this website it has come to our attention that there are areas of the website that fail to meet WCAG 2.1: -

Screen-Reader reading issues with Interactive Forms

It has come to our attention that most forms cannot be read properly using screen-readers.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Our website provider, who provides this software have been notified and will be updating all our forms are labelled properly by January 2020.

Unable to bypass repeated content in header using a keyboard

It has come to our attention that there isn’t a mechanism to ignore repeated content when using a keyboard alone within the Community Directory. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks).

Our website provider has been notified and will be applying a fix shortly over the next few weeks.


Disproportionate Burden

There are no issues that are considered a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

Web Content that is not subject to the standards referenced in this policy statement are as follows: -

  1. Content that is archived.
  2. Content on intranets and extranets published before 23/09/2019
  • Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  1. Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services East Riding provides.
  2. Live Audio and Video
  3. Pre-recorded Audio and Video published before 23/09/2020
  • Online Maps and mapping services
  • Third Party Content that is not under direct control of East Riding or main website provider – Google Translate, Social Media links


What are we doing to improve accessibility?

Hull is fully committed to meeting all the accessibility criteria specified in the regulatory provisions. We plan to identify and fix issues in accordance with the timescales shown for each non-compliance area. Areas of this website that fail to meet these standards will have fixes prioritised according to usage data. Due to the amount and complexity of certain issues fixes may be applied shortly after the September 2020 deadline. Hull will make continuous assessments of this website’s content and update this statement when issues have been resolved.  

Our current estimation for full accessibility fixes from our website provider is no later than 31st March 2021.


Policy Review

This statement was prepared on 25/10/2019. East Riding will review this policy every year on or before the 22/09/2020. 

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